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Bridging AV and IT Workflows for the Modern Enterprise
Q-SYS and ServiceNow are collaborating to redefine how AV and IT teams work together across the enterprise. By integrating Q-SYS Reflect with the ServiceNow AI Platform, we’re expanding the reach of both platforms and delivering powerful automation to customers looking to streamline support and management of high-performance spaces.
With Q-SYS and ServiceNow, organizations can leverage their existing IT workflows to natively integrate AV systems—enabling automated ticketing, real-time inventory updates, and improved responsiveness across all key enterprise environments.
Seamless Integration with ServiceNow
As a ServiceNow Build Partner, Q-SYS delivers a native integration that automates the flow of AV system data into ServiceNow applications such as IT Service Management (ITSM) and IT Asset Management (ITAM). This allows organizations to:
- Automatically generate support tickets from AV system events
- Keep AV inventory up to date within ServiceNow
- Reduce training requirements for IT support teams
- Improve operational efficiency and responsiveness
Q-SYS Reflect Remote Monitoring and Management
Q-SYS Reflect is a cloud-based remote monitoring and management solution, purpose-built for modern AV environments. As an intrinsic part of the Q-SYS Platform, Reflect empowers organizations to maximize uptime, streamline operations, and unlock actionable insights from every connected device—native Q-SYS or third-party—across their global AV estate.
Connecting Q-SYS to ServiceNow via Reflect
The Q-SYS Reflect application bridges AV and IT workflows by integrating AV system data into the ServiceNow AI Platform. This enables automated ticket creation, real-time inventory updates, and faster incident response using the customer’s existing ITSM, ITAM and similar solutions.
Now Available in the ServiceNow Store
As a ServiceNow Build Partner, Q-SYS develops and distributes applications on the ServiceNow AI Platform, delivering tailored configurations and seamless integrations. The Partner Program recognizes Q-SYS for its expertise in driving innovation and transformative outcomes for joint customers.
Get Started with the Q-SYS Reflect App for ServiceNow
Start using the Q-SYS Reflect App for ServiceNow in just a few steps. This guided series combines videos and support articles that walk you through everything from installation and configuration to turning data into actionable workflows, reports, and dashboards. Tutorials include setting up secure API integration, joining tables for clearer insights, and automating help desk tickets when issues arise.
